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Villa Andaru is a superb and luxurious villa very well located in a peaceful area but close to hot spots. The Villa in itself is absolutely superb: luxurious garden, beautiful swimming pool and jacuzzi, huge bedrooms and quality bathrooms, very nice furniture and tasty decoration. It is absolutely great to spend the day and hang around in the villa. Our driver Putu was great, always smiling and took us everywhere we wanted so we could discover the area. Overall the staff was very friendly and willing to help. Only area of improvement, we would have expected more advice from the villa manager about what to do, where to go out, what to visit, what services we could have in the villa, etc. We strongly recommend Villa Andaru for family holidays and will certainly come back.
Excellent Villa with very professional staff. Wish all Villa's in Bali were as good as Villa Andaru. Thank You Hepi & Staff. We will be back.
I only have 1 nights in Bali and this time I want to have a short gateway to really spend my night in a nice villa. As I saw this villa on the website I straight away booked it. When I arrive in Bali Mr. Aziz pick me up and give me some ease not to use public transportation. He showed me around Bali and afterwards we straight away go to the villas. When I arrived in the villas they gave me nice orange juice and a nice fragrant towel because it was so hot that day. Overall the butlers were very friendly and the villa is so clean and huge. I’m happy that I can use the plunge pool while enjoying the sun. Tranquility is my headline as this villa gave me that chill kind of charms. I enjoyed my night there and would recommend to anyone who wants to have a short relax and undisturbed gateway.
Very professional staff, outstanding service, excellent location, superb amenities. Mr. Putu always make sure the staff were always around until 11 pm to provide any service you need. You can choose the breakfast one day in advance. Some of the choice were : Indonesian fried rice, Indonesian fried noodle, pastries, omelette, fresh fruit, fresh juice, etc. Very serene place.
(1) Facilities and amenities - A very beautiful villa, which all of us fell in love with at first sight. Everywhere was very tastefully decorated, from the exterior gardens and pool areas to the interior rooms and the lounges. The entire place exudes a posh and elegant villa atmosphere that is yet warm, cosy and private. The colour theme was very soothing but not plain, with varying shades of earth coupled with whites. - Attention was given to a lot of details, including the welcome flowers, fruit baskets, the selection of teas, towels and toiletries etc. - We especially loved the outdoor landscaping, with uniquely sculptured trees that are so charming and lush green foliages. If we have to, some of our suggestions to further improve the villa experience for guests are - To have a guide book in simple English to help guests navigate facilities , like the tv, the gym etc - To have more ceiling fans in the external lounge area - To have stronger airconditioning especially for the master room and the dining room - To improve on the safety and precautionary aspects of the villa. E.g, several of the steps in the villas are not very visible and a few of us had near mis-steps, especially in the late evening and night. Further, many of the rocks in the villa exterior, while very nice and beautiful, had very sharp and fresh edges, hence increasing the risks and seriousness of injury in the event of a trip or fall. Also, the spa pavilion which was previously an altar , has a third step that is not meant for standing. This should be made known in advance to guests to avoid mishaps. - While the heated pool was a therapeutic luxury, it would be even better if guests can reduce or control the temperature - Some of us found the need to bring the room card around the villa to be cumbersome (2) Service - All the staff, particularly the villa manager, were very polite and patient, offering great service that is not intrusive. The villa manager also offered us many good information and suggestions and was very helpful. - Andy also found one of the drivers, Pak Gade Swita, who attended to him to be very patient and helpful. - The Indonesian Dinner we had at the villa was served in a very well presented manner, with very elegant table setting by the pool side. The food served was also absolutely ‘sedap’ , though it would have been even better if there had been more lights to allows us to better see what we were eating. For further improvement to the guest service, perhaps: - The morning breakfast service can be hastended - A better mini bus can be provided to guests, as the present mini bus was way too stuffy and uncomfortable. Making travelling around a very hot and sticky chore (3) Overrall A wonderful place for a holiday in Bali which we will definitely recommend to others
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